Ravi Teja K.
Desktop Support Engineer @NSC Global
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WORK HISTORY
Desktop Support Engineer @NSC Global
Boston, MA, US
Provided technical support for end-users, troubleshooting hardware, software, and network issues to ensure smooth operations.Installed, configured, and maintained Windows operating systems, along with enterprise applications.Managed Active Directory (AD) tasks, including user account creation, group policy updates, and access control.Performed system imaging, software deployment, and patch management using SCCM or equivalent tools.Assisted with Office 365 administration, including email setup, SharePoint access, and Teams troubleshooting.Provided on-site support using tools like TeamViewer, AnyDesk, or RDP for global users.Documented technical solutions, created knowledge base articles, and trained employees on IT best practices.Collaborated with cross-functional teams to support IT infrastructure upgrades and security implementations.
EDUCATION
Clark University
Master's degree
BV Raju Institute of Technology (BVRIT)
Bachelor of Technology - BTech
ABOUT RAVI TEJA K.
I build production ML and Generative AI systems that turn messy, unstructured data into…
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