Ravish Soni

Vice President @Fareportal

Gurgaon, IN

As Vice President at Fareportal, one of the top 7 online travel agencies in the USA, I have full P&L ownership of our multimillion-dollar, 24/7 global operations. I lead our team in delivering exceptional customer experiences, optimizing end-to-end processes, and driving strategic growth initiatives.Achievements -Reduced customer complaints by 20% YoY and associated costs by 5% by developing and implementing a platform that proactively identifies and addresses potential customer service issues-Drove multimillion-dollar revenue growth by identifying and capitalizing on new business opportunities within the e-commerce and contact center channels-Enhanced operational efficiency by 18% across our enterprise contact center by leading process reengineering projects, restructuring training programs, optimizing staffing models, and introducing automation-Improved employee engagement scores by restructuring teams, implementing best-practice retention strategies, and cultivating a high-performing and motivated workforce.