Ravishankar Bommanahally
Group Manager Brand Quality- Crossovers and Exports for General Motors
- Role
- Group Manager - Brand Quality at General Motors
- Location
- Warren, MI, US
- LinkedIn followers
- 500 followers
About Ravishankar Bommanahally
Experienced Regional Service Manager with a demonstrated history of working in the automotive industry. Skilled in Operations Management, Warranty management, Technical assistance, product quality improvement process and Customer Satisfaction including complaint resolution. Strong support professional with a Automotive Engineering background and Production Management from St Joseph\'s College of Business Administration Bangalore India.
Experience
Group Manager - Brand Quality
Jul 2023 — Present · Warren, MI, US
Responsible for Global Brand Quality Operations for improving vehicle ownership experience by quickly resolving emerging product quality concerns and reliability and durability issues. Key result areas are - Drive and guide team to Identify, define, promote emerging product and service issues of field to appropriate channels to drive problem resolution- Act on all reported customer issues to enhance vehicle ownership experience by quickly resolving product quality concerns and providing cross-functional, closed loop solutions for current and future vehicles- Lead team to execute Flawless Launch readiness support per objectives by coaching and driving team to Identify and communicate top customer facing issues expected in Field and develop service plan to support dealers and TAC prior to start of sales- People leader for a diverse and highly skilled team of professionals, a multi-cultural team of 10 FTE’s. Key focus areas include performance management, coaching and mentoring of the individuals to ensure high level of performance and engagement and take initiatives to support nurturing of inclusive environment for all team members
Education
Govt Polytechnic, Tumkur Karnataka India
Diploma In Automotive Engineering, Automotive
1987 — 1990
St Joseph's College of Business Administration Bangalore India
Production Management, Production
1991 — 1992
Himanshu Jyothi Kala Peetha
High School, High school
1984 — 1987
Skills
- Automotive Aftermarket
- Operations Management
- Business Process Improvement
- Team Management
- Automobile
- Process Improvement
- Dealer Management
- Automotive Engineering
- Continuous Improvement
- Aftersales
- Automotive
- Parts
- Dealers
- Negotiation
- Vehicles
- Management
- Team Building
- Customer Retention
- Customer Service
- Customer Satisfaction
- New Business Development
- Warranty
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