Ravisankar Reddy Basireddy
IVR QA LEAD|DELIVERY LEAD@CIGNA_EVERNORTH HEALTH SERVICES|CYARA|HAMMER|CISCO_FIVE 9_GENESYS_AVAYA|KORE AI CHATBOT|OMNICHANNEL(C2C)TESTING|API|VERINT|CTI|ROUTING|FINESSE ADT|GENESYS WWE|FIVE 9 ADT|JIRA|ZEPHYR|HPALM|AGILE
- Role
- Qa Lead Delivery Lead for Contact Center Technologies Applications Cigna Evernorth Health Services at CGI
- Location
- Raleigh, NC, US
- LinkedIn followers
- 500 followers
About Ravisankar Reddy Basireddy
Experienced QA Test Lead_Delivery Lead_Project Test Manager(PTM) having technical and…
Experience
Qa Lead Delivery Lead for Contact Center Technologies Applications Cigna Evernorth Health Services
Sep 2016 — Present
Top skills :Major Roles: IVR manual testing QA Lead, Project Test Manager(PTM) from enterprise project wise, Subject Matter Expert(SME), Delivery lead, CYARA Automation Tools Test Lead,Working Model: Onshore/Offshore Model & & Leading offshore Team.Project Methodologies: Agile Methodologies,Waterfall,SDLC and STLCDomain Knowledge: Health Care, Insurance, Test Management Tools: SMART BEAR Zephyr(Version 7.15.1), HP Quality Center/HP ALMIVR Automation Tools:CYARA Velocity(V 23.3.1.14-M), Pulse Monitor, Cruncher Load Test,Crawler Agile Tools:Jira,Confluence,Sharepoint,RallyOther Tools & Skills:Microsoft Products(Visio, word doc,PPT,Outlook), SOAP UI,Splunk,PostmanContact Center Platforms:CISCO(UCCE 12.5/12.6),Avaya, Genesys,Five 9Agent Desktop Tools: Cisco Finesse Agent desktop web Application, IcDesktop,Avaya One-x, Five 9 ADT, Five 9 ADP,Genesys work space.OmniChannel Chat Agent Desktop Tools: Upstream work for Finesse(UWF), Oracle Service Cloud, Five 9 ADTTesting : IVR Manual Testing, CYARA Automation Testing,DB Testing, API Testing, Routing Testing, Conversational(CAI) IVR Testing, Kore AI Chat Bot Testing,Call Center Agents Migration Projects: From Avaya to Cisco Platform;From Cisco to Five 9 Platform;From Five 9 to Cisco Platform;From Genesys to Cisco Platform;Chat Agents Migration Projects:From Oracle service Cloud to Upstream Work for Finesse(UWF, USW)
Education
MADANAPALLE INSTITUTE OF TECHNOLOGY & SCIENCE
Bachelor’s Degree
2003 — 2007
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.