Ravisankar Gunaratnam
Junior Service now Developer @Davies
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WORK HISTORY
Junior Service now Developer @Davies
London, GB
Develop and maintain ServiceNow solutions, including catalogue items, client scripts, business rules, assignment rules, Flow Designer flows, and legacy workflows-Collaborate with cross-functional teams to gather requirements and translate business needs into scalable ServiceNow configurations-Implement and optimize ServiceNow modules such as Incident, Problem, Change, and Service Request Management-Create and manage UI policies, data policies, and access controls to ensure secure and user-friendly interfaces-Conduct unit testing and troubleshoot issues to ensure high-quality deployments and minimal downtime-Provide ongoing support and enhancements to existing ServiceNow applications, ensuring alignment with ITIL best practices-Document technical specifications, configuration changes, and development processes for future reference and audits-Participate in Agile ceremonies and contribute to sprint planning, reviews, and retrospectives to drive continuous improvement.
EDUCATION
University of Hertfordshire
BEng(Hons) , Digital Communication and Electronics
Birkbeck, University of London
MSc , Information Technology
ABOUT RAVISANKAR GUNARATNAM
I’m a Junior ServiceNow Developer at Davies Group, a specialist professional services and technology firm supporting leading insurance and highly regulated global businesses. My career journey reflects a successful transition from customer-facing roles in retail and healthcare to enterprise IT development—driven by my MSc in Information Technology, ServiceNow NextGen training, and a passion for continuous learning.Over the past three years, I’ve built a strong foundation in ServiceNow development, delivering scalable solutions across ITSM, SPM, and platform integrations. My work spans GenAI feature activation, Cloud Cost Management implementation, and complex system integrations such as SolarWinds and Agent Client Collector. I’ve also led initiatives in data segregation, service mapping, and workflow optimization—resolving technical challenges and collaborating across teams to ensure seamless delivery.My background in customer service has shaped a user-focused approach to development, enabling me to communicate effectively with stakeholders and deliver solutions that meet real-world needs.
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