Ravi Kumar

About Ravi Kumar

Hey there! I\'m a Salesforce Developer at IBM, I leverage my 8 Salesforce certifications and 5+ years of Software development experience to deliver high-quality solutions to clients in various industries. Enthusiastic and Proactive Professional with a dual proficiency in Salesforce Administration and Development, specializing in Sales Cloud, Service Cloud, and Salesforce Field Service. Adept in leveraging Salesforce tools such as Flows, Apex,LWC and integrating with external systems. Extensive experience in full-cycle implementation across diverse industries, including Health Services, Insurance, Manufacturing, I can improve Salesforce environment and make it easier to use, less cluttered and automate the tasks that never seem to get done properly. I am passionate about continual growth and learning in the Salesforce ecosystem, and I seek new opportunities to expand my technical skills. Experience in full-cycle Implementation of Sales, Service Clouds & Experience Cloud. Strong Understanding Knowledge of Flows & Apex Triggers. Strong Working knowledge of SOQL, SOSL Queries, Collections. Development and Maintenance of Exception handling, Batch. Implementing Security and Sharing Rule at Objects, field and record Level for different Users Extensive experience of using declarative features like validation rules, Flows, approval processes, sharing rules automation for satisfying business process automation. Proficiency in SFDC Administrative tasks Deployment of Fields, validation rules.CRM Strategy: Developing comprehensive CRM strategies to maximize customer engagement and retention. Integration & AutomationPerformed import/export and quality assurance of data to ensure accuracy :Salesforce Sales Cloud • Salesforce Experience Cloud • Strategic Planning • Customer Relationship Management,LWC, Aura, REST API, MVC, SOQL, Copado

Experience

1. Package Consultant - Salesforce

   IBM

   Oct 2025 — Present · Bengaluru, IN

   Led team of 10, assigned tasks, tracked progress, shared daily status updates, and ensured timely project delivery to clients.Managed client communication, provided regular updates, aligned deliverables, and maintained strong stakeholder relationships.Successfully delivered Service Cloud and Sales Cloud projects with full end to end demos and client appreciation awards.Designed and developed scalable Salesforce solutions using Apex classes, triggers, workflows, and Visualforce pages.Improved processes leveraging Lightning App Builder and Apex Data Loader to build efficient user centric applications.

Education

• Central Institute of Mining and Fuel Research.

  Internship, Computer Science

• Central Board of Secondary Education

  10, Science

  2011 — 2012

• Centre for Development of Advanced Computing (C-DAC)

  Post Graduate Diploma In Advanced Computing , Computer Science

  2019 — 2020

• Central University of South Bihar

  Master of Science - MS, Computer Science

• Central Board of Secondary Education

  Pre university, Physics,Math,Chemistry

  2012 — 2014

• Magadh University, Bodh Gaya

  Bachelor of Science - BS, Information Technology