Ravindra Kumar Rao Ambarkar

About Ravindra Kumar Rao Ambarkar

Our Greatest Weakness Lies In Giving Up the most certain way to succeed IS TO TRY JUST ONE MORE TIME” – Thomas Edison.This quote reflects the mindset that has guided my professional journey — from the comfort of established roles to embracing new challenges in emerging technologies. It’s been a rewarding and transformative experience so far.Professional Summary: I’m a Business Analyst and Consultant with over 5 years of experience across Banking, Card Payments, EdTech, and now Generative AI. I specialize in business requirement gathering, process documentation, stakeholder engagement, and operational enablement. I’ve successfully led projects from initiation to delivery, ensuring alignment with business goals and user needs.Career Journey:Currently, I’m part of a Generative AI initiative as a Platform PM & Operations. I serve as the first point of contact for internal users, guiding AI use case registration, managing user access, and supporting platform services like Guardrails, PromptHub, and Vector DB. This role marks a shift into AI-driven transformation, blending user engagement with platform governance.Prior to this, I served as a Business Analyst in the Card Operations division at HDFC, where I managed a portfolio of automation and enhancement projects. My responsibilities included analyzing manual processes, preparing detailed documentation, and collaborating with internal teams to streamline operations and improve efficiency.At FIS Global (Spanidea), I contributed to a transformative project focused on automating business processes to improve efficiency and reduce errors. Using Microsoft Power Automate Desktop, Excel, and SharePoint, I successfully demonstrated an MVP and supported its full-scale implementation — helping developers focus on core tasks by streamlining repetitive operations.Earlier in my career, I worked with Wipro (Mastercard), where I contributed to credit and debit card issuance, acquiring projects, and settlement setups across Europe and MEA regions. I began my journey in the EdTech space with Byju’s, where I developed strong client-facing and analytical skills.I’m passionate about solving problems, enabling innovation, and contributing to meaningful change. Based in Chennai, I enjoy exploring entrepreneurship, web design, volunteering, travel, and shopping.Feel free to connect with me at a••••••••@gmail.com or reach out at +91••••••••57.

Experience

1. Consultant

   Deloitte

   Apr 2025 — Present · Chennai, IN

   Consultant – Deloitte (AI Platform & Business Analyst | Enterprise GenAI Program | HDFC)| Nov 2025 – Present | Leading platform enablement and operations for an internal Generative AI initiative at HDFC, focused on use case onboarding, user access management (UAM), and cross-functional engagement. Acting as the first point of contact for internal users to guide AI use case registration and platform services including Guardrails, PromptHub, Vector DB, and upcoming custom models. Supporting governance and operational readiness across UAT and production environments for scalable AI adoption.| April\'25 – Oct\'25 |Business Analyst (Payments and Card Operations)| HDFC Managed a portfolio of 11 automation and enhancement projects, focusing on analyzing and documenting manual processes within HDFC’s Card Operations division. Preparing detailed User Story Requirement Documents (USRDs) covering Background, Current Process Mapping, Proposed Automation, RACI Matrices, Input/Output File Specifications, Scheduler Details, and Reporting Requirements. Conducting requirement gathering sessions with Operations teams to capture manual process flows and operational challenges. Supporting initiatives for process automation by collaborating with In-House Automation (IHA) and AI Enablement teams for operational improvements. Creating as-is process flows and proposing to-be scenarios with clear workflow diagrams for development and testing teams. Preparing structured documentation involving file handling processes (SFTP, FTP paths), operational report extraction, and feedback reconciliations. Exposure to domain-specific platforms and systems including Vision Plus, CBCI, DMS, iCPMS, FlexCube, and Hexagon, used in Card Lifecycle Management at HDFC. Maintaining stakeholder communications for clarifications, walkthroughs, and ensuring timely documentation aligned with project milestones.

Education

• P.E.M.High School

  SSC

  2004 — 2013

• MICA | The School of Ideas

  PG Certification

  2021 — 2021

• K.G.R Jr.College

  Intermediate (10+2)

  2013 — 2015

• MADANAPALLE INSTITUTE OF TECHNOLOGY & SCIENCE

  Bachelor of Technology - BTech

  2015 — 2019

Skills

• C
• Blogging
• Microsoft Excel
• Microsoft Office
• Microsoft Word
• Autocad
• Microsoft Powerpoint
• Auto Level
• Theodolite
• App Developer