Raviraj Rajeshirke
Customer Success Executive L2 Technical Support
- Role
- Customer Success Executive at IDS Next Business Solutions Pvt Ltd
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Raviraj Rajeshirke
Hybrid Technical Support & Customer Success professional with 8+ years of experience…
Experience
Customer Success Executive
IDS Next Business Solutions Pvt Ltd
Jan 2023 — Present · Bengaluru, IN
Provide L2 technical support, resolution of reported problems through Online Session, Phone, Email & Chat-Sound knowledge of ITIL best practices around Incident & Request Management procedures-Identify, evaluate and prioritize customer problems and complaints-May train users and operators on a limited basis and/or may write training procedures-Identify, evaluate and prioritize customer problems and complaints using ticketing tools-Strong troubleshooting knowledge of MS Windows, PC Hardware, Internet Explorer, MS Office etc.
Education
Goverment Polytechnic Panaji
Engineer’s Degree, Industrial Electronics Technology/Technician
2007 — 2010
Padre Conceicao College Of Engineering
Engineer’s Degree, Information Technology
2010 — 2014
Skills
- Css
- Wordpress
- Ids Fortunenext Express 6.5
- C++
- Microsoft Sql Server
- Magento
- Php
- Html5
- Sterling Integrator
- Asp.net
- Xml
- Javascript
- Edi
- E-Commerce
- Html
- Java
- Mysql
- C#
- Joomla
- Rosettanet
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