Ravindra Y.

About Ravindra Y.

Experienced cloud and customer success professional with 20+ years in infrastructure, DevOps, and enterprise solutions—now specializing in AI-driven transformation. I bring hands-on expertise in designing and deploying Generative AI systems, including Retrieval-Augmented Generation (RAG), AI agents, and multi-agent orchestration frameworks for real-world use cases.My recent work focuses on integrating Large Language Models (LLMs) into support and operational workflows—building intelligent agents, optimizing prompt strategies, and developing AI pipelines that enhance customer engagement, internal tooling, and technical resolution.Blending deep systems knowledge with AI innovation, I help organizations bridge complex infrastructure with scalable, intelligent automation.

Experience

1. Customer Success Manager

   Tarana Wireless

   Sep 2022 — Present · Milpitas, CA, US

   Drive customer success initiatives across onboarding, adoption, and renewals; define KPIs and resolve technical issues in collaboration with cross-functional teams- Led GenAI integration projects, deploying AI agents with Retrieval-Augmented Generation (RAG) for smarter support and faster resolution- Designed LLM-driven workflows using LangChain, LangGraph, and prompt engineering techniques to enhance internal support systems- Integrated AI assistants with enterprise tools (e.g, email, support portals) to automate routine queries and improve response time.Tech Stack: AWS, Python, RAG, LangChain, LangGraph, MCP, A2A protocols, Networking Telemetry.