Ravindra U.
CISCP | CISCM | Operations | Global Sourcing |Customer Service | Project Managment/Six Sigma Green and Black Belt /PMP
- Role
- Leader Customer Solutions and Logistics Hub at bp
- Location
- Pune, IN
- LinkedIn followers
- 500 followers
About Ravindra U.
Hello! I am Ravindra Uttekar, a seasoned Customer Service and Supply Chain Professional…
Experience
Leader Customer Solutions and Logistics Hub
Jun 2025 — Present
Oversee daily operations of the Customer Solutions & Logistics Hub to ensure smooth service delivery.🤝 Foster collaboration by cultivating positive working relationships with Sales, Logistics, GBS, and Technology teams. Build and maintain resources to support customer solutions and logistics functions effectively. Serve as escalation point for team members and stakeholders, including occasional after-hours availability to support Australia & New Zealand business hours. Co-develop key performance metrics with stakeholders, focusing on customer satisfaction, issue resolution, and continuous improvement. Ensure team knowledge of company products, services, and policies for accurate and timely customer support. Support implementation of new systems, technologies, and processes that improve customer experience and operational efficiency across the order-to-cash cycle. Document and maintain procedures across both Customer Solutions and Logistics areas for consistency and clarity
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