Ravindra Sharma
Operations Manager - Contact Center | Skilled in Team Leadership and Strategic Direction | Driving Operational Excellence and Team Performance | Results-Driven Leader Passionate about Mentoring and Coaching
- Role
- Operations Manager at Tech Mahindra
- Location
- Jaipur, RJ, IN
- LinkedIn followers
- 500 followers
About Ravindra Sharma
Results-driven Quality and Operations Leader with extensive experience in building…
Experience
Operations Manager
Nov 2023 — Present · Pune, IN
Managing daily call center operations. Developing and implementing staff training and mentoring programs. Monitoring performance and implementing quality procedures. Managing staff salaries and information statistics. Preparing bonus, reward and incentive schemes to ensure staff motivation Preparing manpower planning and participate in recruitment process Dealing with customer issues in a courteous manner. Ensuring that rules of conduct are adhered to during each call. Providing initial training for each new call center project. Attending weekly meeting to review progress and discuss challenges Giving feedback to centre staff on their performance Managing different vendors to ensure smooth functioning of center
Education
University of Rajasthan
BA - Bachelor of Arts, History, Political and Geography
2013 — 2016
Board of Technical Education and Rajasthan
Diploma, Computer Science
2007 — 2010
BOARD OF SECONDARY EDUCATION RAJASTHAN
Diploma, PCM
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