Ravindra Sharma

About Ravindra Sharma

Experienced & Certified Salesforce Professional with a demonstrated history of working in the management consulting industry. Skilled in-Service Delivery, Operations Management, Analytical Skills, Service-Level Agreements (SLA), and Customer Relationship Management (CRM). Strong professional with a Bachelor\'s Of Science focused on Mathematics, Physics from Lucknow University.

Experience

1. Customer Relationship Management Specialist (Salesforce Crm Practice)

   ComplianceQuest

   Jun 2022 — Present · Lucknow, IN

   Part of the Marketing team, maintaining CRM with other tools like ZoomInfo, Pardot, Wiza, Zapier, Visitor InSite, and Drift. Bringing automation into the existing processes and providing scalable solutions for focused sales and revenue. I collaborate with the Sales, Marketing, and SDR teams to build operational processes like opportunity entry and pipeline tracking, campaign tracking, lead capture, and management- I build custom-tailored Salesforce processes and dashboards for each business unit by building workflows, creating custom formula fields, and utilizing the Process Builder and Flows- Enabled full-funnel customer experiences for our Sales, SDR, and Marketing teams through data cleansing and data quality best practices- Created onboarding and training processes for new team members and provided additional Salesforce training for the roll-out of new features and processes- Maintain and customize key Salesforce plug-ins such as Zymplify, LinkedIn, ZoomInfo, Deal Hub, and Gartner, in addition to working with third-party vendors to design, build, and implement custom Salesforce solutions to solve specific business needs.

Education

• University of Lucknow

  Bachelors Of Science, Maths,Physics

  2004 — 2007