Ravindra Pujari
National Account Relationship Management @Tele Business Services Limited
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WORK HISTORY
National Account Relationship Management @Tele Business Services Limited
Performing a wide range of activities such as maintaining the database for the customer’s service, conducting weekly review with the customer about the status of the project/service issue, scheduling Disaster Recovery with customers, overseeing handhold customers, frontend customers, managing escalations, maintaining KPIs, and Service Quality for Enterprise business, and assuring the timely reporting of value & count churn for all products & segments.• Active participation in responding to customer related issues, providing support.• Monitoring daily reports related to customer service/satisfaction performance and to sales/revenue performance• Acting as a liaison with the several internal departments such as planning, survey, SCM, technical team.• Working directly with the support centers, and understanding of business requirements/expectations to ensure flawless execution• Key role involvement in interacting with client, acting as a point of contact.• Accountable for monitoring performance of customer services through Wireless/Wireline Network and to achieve revenue targets• Conducting Root Cause Analysis of the service failures on repeat basis to improve services• Answerable for reducing voluntary churn, ensuring timely feedback to IBS (Agency)• Overseeing rate revision/upgrade/shifting/downgrade/plan change and new installation to retain the revenue of the customer• Implementing the strategies of the sales team to achieve AOP targets - Both on MRC Churn, Revenue & Incremental usage done Usage based Products• Managing the entire services, support and retentions, conducting analysis of existing retention tools, periodic review, and coordinating with vertical• Assuring adherence to policies/processes, including TRAI norms governing Voluntary churn.• Understanding the pulse of the External & Internal factors which impact churn and thereby suggest solutions / alternatives / ways of handling such situations• Applying service improvement plans
EDUCATION
G B E S High School
SSC
GEBBS Institute Mumbai
Oracle Specialist Program (OSP)
EIILM University Sikkim
B.Sc.(IT)–Bachelor of Science In information Technology
NIIT Institute Mumbai
Diploma in System Management (GNIIT program)
SKILLS
ABOUT RAVINDRA PUJARI
To obtain a challenging position in IT & Telecom companies where I can enhance my…
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