Ravindra Padhara

About Ravindra Padhara

An enthusiastic professional with over 7 Years & 6 months of experience as Welcome Desk (Customer Service Executive | Customer Relationship Manager | Customer Account Executive) I am eager to contribute to the success of any team through my hard work, attention to detail, and excellent organizational skills. Highly organized and proactive with solid understanding of scheduling actions, adjusting routes, and prioritizing issues. A self-motivated team player with strong communication skills. I am highly motivated to learn, grow, and excel in the Manufacturing and Customer Service industry, and currently looking for an opportunity to expand my professional skill set and to make meaningful contributions to the company\'s success. If you are looking for someone who\'s a self-driven and result-oriented business professional. Please feel free to contact me. I would be happy to discuss how I can contribute to the success of your organization.

Experience

1. Customer Service Executive

   Trimco Group

   May 2022 — Present · IN

   As a Customer Service Executive, I am responsible for providing excellent customer service to clients and customers. My job is to ensure that customers are satisfied with the company\'s products or services. My main duties are included: Handling customer inquiries: I answer customer inquiries via phone, email, chat, or other communication channels. Resolving customer complaints: If customers have issues with a product or service, I have addressed the problem and find a solution to satisfy the customer. I am responsible for resolving customer complaints and providing appropriate solutions in a timely manner. Processing orders: I have to take orders from customers and ensure that they are processed accurately and in a timely manner. I am responsible for processing orders, tracking shipments, and update the same to the customer / Clients. Providing product or service information: I am providing product information to clients. And benefit about the products or services. including features, pricing, and availability. I answer customer questions or doubts about the products and provide detailed information. Collaborating with other departments: I am working closely with other departments, such as sales or technical support, to provide customers with the best possible service. Maintaining / Updating customer records: I am maintaining customer records by accurately including contact information, order history, and notes on previous interactions. I have to keep customer records up to date by adding new information or changes to their accounts. Maintaining a positive attitude: I am maintaining a positive attitude and remain calm and professional, even when dealing with difficult customers. Meeting performance targets: I have to meet performance targets, such as response time, resolution time and customer satisfaction ratings. I have excellent communication skills and I am able to work well under pressure and committed to providing excellent customer service.

Education

• Dr Babasaheb Ambedkar College of Science and Advocate Gurunath Kulkarni College of Commerce

  Bachelor of Commerce - BCom, Financial Markets, B+

  2015 — 2018