Ravindra Choudhari
Assi. Manager WFM | Capacity Planning | Forecasting | Scheduling | RTA | MIS
- Role
- Assistant Manager - Wfm at Tata Consultancy Services
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ravindra Choudhari
Results-driven Assistant Manager – Workforce Planning with 15+ years of experience in…
Experience
Assistant Manager - Wfm
Apr 2022 — Present · Pune, IN
Working with Back-office insurance process, Managed Offshore 6 different accounts.• Designed new capacity plan with more accuracy level for Offshore.• Responsible for running daily capacity reports for data analysis and manipulation, as well as forecasting capacity and workflow based on historical data and planning.• Designed database (MS-Access) to maintain different historical volume data, to build educated assumptions for future forecasting periods.• Increased accuracy of capacity planning by making the relevant variables and units more visible, accessible, and accurate.• Work closely with Operations to develop and implement forecast call drivers and implement capacity planning model.• Managed onshore forecast, schedules, employee roster, and exceptions via Variant 360.
Skills
- Business Development
- Business Intelligence
- Team Management
- Business Analysis
- Screening
- Analysis
- Bpo
- HR Policies
- Management
- Outsourcing
- Team Leadership
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