Ravin Angara
Customer Success & Product @Ifs Loops
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WORK HISTORY
Customer Success & Product @Ifs Loops
US
In my role as Head of Customer Success at an AI-fueled CX platform, I drive customer-centric strategies to achieve excellence. My responsibilities include partnering closely with customers to facilitate seamless deployment of our cutting-edge AI-driven CX platform. I offer expert technical support for ML model setup, Analytics, and Data Integrations, ensuring clients harness the full potential of AI. I identify feature gaps and assume the role of a Product Manager, leading innovative Generative AI feature developments. My leadership extends to managing the Technical Customer Support team, ensuring smooth customer onboarding. I am dedicated to empowering customers to achieve their critical success KPIs, such as ARR and CSAT scores, through customized ML-powered product enhancements. Let\'s connect and embark on an AI-driven journey towards CX excellence.
EDUCATION
Saint Joseph's University - Erivan K. Haub School of Business
Master of Science - MS Business Intelligence and Analytics, Data Science, Grade: A
XLRI Jamshedpur
Executive Development Program, Data Science, Completed
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