Ravi Kumar

About Ravi Kumar

Strategy & performance-driven digital transformation leader with 20 plus years of rich & extensive experience in in Data Engineering, Data Mgmt. Architecture, product mgmt.(Master Data Management -MDM (Reltio), Decisioning (Pega), Marketing (Unica)), and program management, spanning multiple sectors such as Telecom, Retail & Energy.Digital Transformation Leader, around 20 years of IT Experienced in delivering technology projects and acting as a trusted advisor to the business & helping companies to transform their business and customer experience using Digital, Data & analytics technologies.As Software Engineering Manager, transform the BT business with greenfield solution Master Data Management (MDM) Reltio, Pega, digital marketing & decisioning “Omni Channel”, program worth multi million pound. MDM provides golden records, single version of truth about customer, address,site for L2C journey & marketing. Pega Decisioning system which gives personalized recommendation for BT 20 Million Customers and the Project Delivery of BT Business & Consumer Lobs from Big Data Space.Worked with Chief Architects & business to draw BT Decisioning & Marketing roadmap ( Reltio -MDM, Pega, Adobe Suits, RTD, Unica) in terms of solution and technology both.Leverage in-depth personal experience of onsite and offshore development models while performing in technology roadmap advisory and enterprise software development capacities for multi-billion dollar organizations. Leading a group of consultants, providing services to the BT green field Analytics project and Omni-Channel & Digital Transformation to achieve strategic outcomes.Worked with prestigious clients like NordStrom, Coach, Limited Brands, Delta Galil, B&Q, Harrods, StateStreet Corp, ConocoPhillips, CAE, and Leen Bakker, Fingrid, IKEA & BT.Specialties: Deep experience in business requirements gathering, process architecture, solution design, IT strategy and implementation road-mapExtensive experience in Retail Store Operation using Torex Retail POS & Back Office, Aldata GOLD Supply Chain Management System and in Product Lifecycle Management with specialization in apparel, fashion, retail PLM (FlexPLM) & Maximo.Lead the Enterprise Asset Management project using software solutions IBM Maximo & Lead the Windhcill PLM and other Retail applications at IBM.Domain expertise - Retail, Energy, IT Operation, Manufacturing & Telecom

Experience

1. Head of Engineering - Oss Service Assurance

   Rakuten Symphony

   Jun 2025 — Present · Bengaluru, IN

Education

• JSS ACADEMY OF TECHNICAL EDUCATION, NOIDA

  Bachelor of Technology - BTech, Information Technology

• Indian Institute of Management, Calcutta

  General Management, IT

• Indian Institute of Foreign Trade

  MBA, International Business & Strategy

Skills

• Supply Chain Management
• Oracle
• Requirements Analysis
• Cloud Computing
• Vendor Management
• Retail Pos
• Flexplm
• IT Strategy
• Erp
• Agile Project Management
• Consulting
• Store Operation System
• Agile Methodologies
• IT Service Management
• Management
• Flexlm
• Project Management
• Outsourcing
• Pre-Sales
• Business Analysis
• Global Delivery
• Software Development Life Cycle (Sdlc)
• Business Process
• Product Lifecycle Management
• Integration
• Project Portfolio Management
• Team Management
• Java Enterprise Edition
• Enterprise Software
• Enterprise Architecture
• Pos
• Software Development
• Scrum
• Resource Management
• Business Intelligence
• Strategy
• Requirements Gathering
• Pmp
• Soa
• Leadership