Ravi Kumar
ITIL Certified v4 & Managing Professional | IT Operation & Tech Support | ISO 27001
- Role
- Head of Information Technology Operations at VML
- Location
- North Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Ravi Kumar
Over 18 years of experience in the IT industry, specialising in IT Operations Management,…
Experience
Head of Information Technology Operations
Jan 2024 — Present · Noida, IN
Roles and Responsibilities-• IT Operation & Infrastructure Management: Manage the overall IT infrastructure, including hardware, software, networks, and servers, to ensure optimal performance and reliability. Plan, implement, and supervise upgrades, patches, and installations to maintain system efficiency. ISP Management, Data centre management • Technical Support: Provide timely and effective technical support to resolve IT-related issues faced by employees across different locations. Collaborate with the IT helpdesk team to address and resolve user concerns and incidents.• Maintenance and Monitoring: Regularly monitor system performance, identify potential bottlenecks, and proactively take corrective actions to prevent disruptions. Conduct routine maintenance tasks, such as system backups, data recovery, and security updates.• IT Security and Compliance: Implement and maintain security protocols to safeguard company data and IT assets against cyber threats. Ensure compliance with industry standards and regulations related to IT security and data protection. Ref ISO 27001, SOX Compliance, GDPR, Global Internal Compliance, Security Awareness workshops & emailer. Monthly reporting for all access review.• Project Management: Oversee IT projects, including system upgrades, migrations, and new technology implementations. Develop project plans, allocate resources, and manage project timelines to ensure successful delivery.• Cloud Management: Oversaw day-to-day cloud operations, ensuring reliability, availability, and scalability of cloud services. Implemented and maintained cloud infrastructure, optimizing performance and cost-efficiency. Managed a team responsible for monitoring and resolving incidents, ensuring minimal downtime. • BCP & DR Management: • Documentation and Reporting/Asset Management: • IT Procurement/Vendor Management: • IT Annual Budget: • Team Leadership:
Education
University of Rajasthan
BCA, Information Technology
2010 — 2012
AAIDU
MBA-IT, Information Technology
2013 — 2014
Skills
- Operating Systems
- Vmware
- Switches
- Microsoft Exchange
- Vpn
- Hardware
- Technical Support
- Firewalls
- Networking
- Network Administration
- Servers
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