Ravikumar Rajasekaran

About Ravikumar Rajasekaran

I am an accomplished and highly competent Last mile opps manager with over 10 years of experience in Operations & Logistics, and Hiring. Throughout my career, I have demonstrated exceptional leadership skills and a keen ability to optimize business processes, reduce costs, and enhance customer satisfaction. I am passionate about delivering supply chain solutions, streamlining operations, and driving organizational success.Executive Profile:Over the course of my career, I have achieved remarkable results as a strategic planner and operations expert. With a strong focus on efficiency and cost reduction, I have successfully managed Hub operations, logistics, transportation, and team management. My experience includes overseeing smooth Hub operations while standardizing receiving, stocking, and housekeeping procedures. I take pride in my expertise in developing plans to optimize supply chain management and enforcing adherence to requirements.An experienced Senior Logistics Executive, I have been instrumental in formulating sourcing strategies, identifying and developing vendors, and conducting analytical assessments to strengthen operational effectiveness. My dedication to excellence and strong communication skills have facilitated successful negotiations and agreements with clients. Additionally, I possess extensive knowledge in expansion, new model implementation, and a deep understanding of various business models.Professional Experience:In my current role as a Senior Logistics Executive for Operations & Logistics at Grab a Grub Service Ltd (Jio Mart), I am responsible for managing the complete city Secondary and Last Mile Delivery of B2B & B2C Customer Orders. My key focus is on ensuring on-time and safe delivery in a cost-effective manner, meeting SLAs, and developing the network plan for the geography. I drive process compliance, handle issue resolutions, and actively monitor and report KPIs.Previously, as a Senior Executive in Operations & Logistics at Super Market Grocery Supplies Pvt Ltd, I effectively managed all operations personnel, achieving performance targets and maintaining customer satisfaction. My experience in high-volume operational setups, combined with mentoring and team leadership skills, allowed me to deliver a world-class delivery experience while maintaining top-notch quality and enhancing customer experience.As a Junior Logistics Executive at Elite Naturals Pvt Ltd, I managed the company\'s supply portfolio and coordinated logistics for incoming and outgoing materials. My ability to handle a large number of SKUs daily.

Experience

1. Regional Operations Manager

   Hana Mart

   Dec 2025 — Present · Tamil Nadu, IN

   Overall responsibility for warehouse and logistics operations, ensuring smooth inbound and outbound movement of goods.Managing last-mile delivery operations, route planning, and timely dispatch to meet SLA and customer commitments.Handling fleet operations, including vehicle allocation, trip planning, and coordination with drivers and delivery partners.Monitoring daily shipment status, addressing delays, missed routes, and ensuring prompt resolution of operational issues.Supervising and motivating delivery associates, warehouse staff, and support teams to achieve productivity targets.Coordinating with vendors, transporters, and third-party logistics partners for seamless operations.Ensuring proper documentation, including invoices, PODs, trip sheets, and return shipments (RTO).Managing returns, damaged shipments, and reverse logistics efficiently to reduce losses.Tracking daily, weekly, and monthly performance reports on delivery, productivity, and cost efficiency.Maintaining inventory accuracy, stock reconciliation, and warehouse discipline.Ensuring compliance with company SOPs, safety standards, and operational policies.Acting as a point of contact between operations, customer support, and management for issue escalation and resolution.Supporting process improvements to increase efficiency, reduce costs, and improve customer satisfaction.

Education

• University of Madras

  Bachelor of Arts - BA, Economics

  2004 — 2006