Ravi Kumar

About Ravi Kumar

Experienced HCI & Virtualisation Engineer with a demonstrated history of working in the…

Experience

1. Hyperflex Engineer (Hci Solution)

   Cisco

   Mar 2019 — Present · Bengaluru, IN

   Technical Consulting Engineer (TCE) at Cisco within the Data Center Compute and Storage (HCI) team, • Specialising in providing third-level technical support to a global clientele, comprising Cisco customers, partners, and cross-functional teams.• Proficient in troubleshooting a wide array of Data Center computing and Storage products, with a focus on UCS C-Series and B-Series servers. • Capable of handling issues related to VMware ESXi and offering limited support for Microsoft Hyper-V hypervisors.• Adept in working with Converged and Compute nodes, Standard, Edge, Stretch, and Intersight-based Clusters, and proficient in Cluster Installation and Expansion. • Skilled in implementing VM protection through Replication and Self Encrypting Drives (SED).• Demonstrated expertise in Ethernet protocols and technologies, encompassing MAC Learning, Spanning Tree, ARP, VLANs, Port Channels, and more. Proficiently configure and troubleshoot these technologies within the Hyperflex fabric.• Highly effective at managing and swiftly resolving high-severity/critical customer issues and outages, ensuring minimal disruption to operations.• Collaborative team player experienced in handling escalations from diverse teams and technologies where Hyperflex and other Data Center products are employed.• Proactively responsible for replicating customer issues in a controlled lab environment to expedite the final resolution process.• Actively engaged in enhancing product quality, usability, and serviceability by identifying and documenting defects, and proposing improvements.• Committed to knowledge sharing, conducting quarterly knowledge sessions for peers, and fostering collaboration with engineering and product development teams to contribute to the development of innovative solutions and services.