Ravi Kumar

About Ravi Kumar

PRINCE2 & ITIL Certified professional with around 13 years of IT Industry exposure…

Experience

1. Senior Manager- Delivery Program Management

   IBM

   Mar 2010 — Present

   Responsible for management and planning of core IT Infrastructure and systems to meet the needs of the business, •Role will include managing service Delivery across multiple technologies (Cloud,VMware, Citrix, Storage, Network and VOIP Technologies) and deliver on SLA’s and productivity commitments.•To deliver support and development projects as per the signed up SLA’s and productivity commitments and Meeting the target dates, commitments and quality objectives•Attend regular meetings with SO management team from other geographies for successful transition of services to Bangalore. Follow with Team leaders that they are also regularly in contact with their account Team leads•Make all efforts to have regular meetings - Daily work stream call, weekly TL meetings, weekly scorecard meeting for various projects, monthly service delivery review with second line managers, and quarterly Business Controls review•Deliver projects (including staffing, ramping up, resolving technical conflicts, planning, risk management, Incident management, Problem management, change management and expectation management) as per committed timelines and budget•Responsible for operational activities like: ensuring compliance to IBM quality systems and handling customer escalations•Responsible for customer satisfaction and managing customer expectations; Develop processes and ensuring quality discipline within the team•Managing delivery of projects and new initiatives for the client•Encouraging innovations and good ideas from the team and Focus on personal and professional development and appropriate certifications for team members•Driving review meetings with client and negotiating various items with the client VPs and Directors. Business Development.•Engaging with executives VP’s and Directors of client and building sufficient depth in relationship

Education

• Osmania University

  Msc

  2001 — 2003

• Osmania University

  B.Sc

• Osmania University

  M.Sc; PGDBA

Skills

• Data Center
• Virtualization
• Pre-Sales
• Infrastructure
• Servers
• Crm
• Itil
• IT Service Management
• Sdlc
• Solution Architecture
• Disaster Recovery
• Service Delivery
• Vendor Management
• IT Operations