Ravi Kiran Konakalla
Software Engineering Manager | AI-Driven Workflow Platforms
- Role
- Software Engineering Manager at Wayfair
- Location
- Boston, MA, US
- LinkedIn followers
- 500 followers
About Ravi Kiran Konakalla
Engineering Manager with a strong technical foundation in building and scaling distributed, high-performance applications using Python and Java. Currently leading the AI-powered Service Workflows team at Wayfair, focused on delivering seamless, intelligent post-order customer experiences.Previously led and mentored engineers in developing large-scale data modeling and forecasting systems. Passionate about empowering teams, driving technical excellence, and bridging business goals with scalable engineering solutions.Prior to Wayfair, worked on several enterprise-scale projects as a Backend and Full Stack Developer at Bank of America and Quest Diagnostics. I thrive on solving complex problems, learning new technologies, and creating systems that make a measurable impact.
Experience
Software Engineering Manager
Jun 2025 — Present · Boston, MA, US
I lead the engineering team focused on building AI-powered Service Workflows that resolve post-order customer requests and issues.• We design and develop systems and tools that enable a seamless experience across multiple channels including agent-led, self-service, and AI-assisted flows.• I also drive engineering roadmaps and cross-functional alignment to deliver innovative, customer-centric solutions at scale.
Education
Jawaharlal Nehru Technological University
Bachelor of Technology - B.Tech, Electronics and Communication Engineering
2001 — 2005
Indian Institute Of Information Technology Allahabad
Master of Technology - M.Tech, Information Technology
2005 — 2007
Skills
- J2ee
- Ejb
- Enterprise Javabeans (Ejb)
- Starteam
- Nexaweb
- Javaserver Pages (Jsp)
- Pl/Sql
- Spring
- Javascript
- Xsd
- Websphere Mq
- Xml
- Html
- Jaxp
- Unix
- Wsdl
- Servlets
- Db2
- Web Services
- Sql
- Restful Webservices
- Jaxb
- Hibernate
- Xslt
- Ajax
- Jsp
- Web Logic
- Websphere
- Jms
- Java Enterprise Edition
- Oracle
- Jquery
- Struts
- Css
- Ibm Web Sphere
- Ibm Mdm
- Spring Framework
- Java
- Soap
- Core Java
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