Ravikant Sharma
Sdm Supervisor Client Support @Graebel Companies, Inc.
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WORK HISTORY
Sdm Supervisor Client Support @Graebel Companies, Inc.
Bengaluru, IN
Led a team in hiring, training, and mentoring service delivery staff, resulting in improved team performance and client satisfaction.• Resolved client escalations and implemented action plans to meet service level requirements and improve operational processes.• Maintained data integrity and accuracy in client reporting, ensuring consistent standards and processes were followed.
EDUCATION
Calcutta University
Bachelor of Commerce, Business/Commerce, General
Post Graduate Purdue University
Post graduate, Data Analytics
ABOUT RAVIKANT SHARMA
Accomplished and results-driven Service Delivery Manager with a proven track record in…
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