Ravi Shankar B.

About Ravi Shankar B.

Hello! I am Ravi Shankar Batta, a result-oriented professional with nearly 16 years of experience in Product Management, primarily within the Banking & Financial Services, Gaming, and Customer Success industries. I am passionate about driving product innovation and enhancing customer experiences through strategic planning and execution. My journey has equipped me with a robust skill set in project management, cross-functional collaboration, and data-driven decision-making, enabling me to deliver high-impact solutions that align with business objectives.I leverage my skills and credentials in Generative AI, CRM, Analytics, Business Planning, and User Research to create and deliver innovative and customer-centric products and solutions in the global sports betting and gaming industry. Key Achievements- Prevented over $2 million in losses by establishing fraud control measures- Improved product satisfaction scores by 30% through the implementation of a user feedback loop- Spearheaded a cross-departmental initiative that resulted in a 31% reduction in operational costs- Led the development of the Jarvis enterprise platform, enhancing operational efficiency by consolidating player data and reducing reliance on multiple systems by 90%- Built over 10+ Products from 0-1Currently, I serve as a Senior Product Manager at IvyComptech (Entain), where I lead the development of customer success tools and interface with cross-functional teams to ensure seamless product delivery. I have a proven track record of optimizing processes, enhancing product satisfaction, and driving growth through innovative strategies. My expertise in managing product roadmaps and defining user stories has allowed me to contribute significantly to my organization\'s success.

Experience

1. Assoc Director Digital Transformation Tech & Product Cloud Life Sciences Innovation Catalyst

   Novartis

   Sep 2025 — Present · Hyderabad, IN

   As an Associate Director in DDIT APD Process Automation at Novartis, I lead strategic initiatives that drive digital transformation and operational excellence across global pharmaceutical development. With a strong focus on intelligent automation, data-driven decision-making, and cross-functional collaboration, I help streamline complex processes to accelerate innovation and improve patient outcomes.My role involves partnering with diverse stakeholders to identify automation opportunities, architect scalable solutions, and deliver measurable value through cutting-edge technologies like RPA, AI/ML, and low-code platforms. I’m passionate about building high-performing teams, fostering a culture of continuous improvement, and aligning digital capabilities with business goals.With over 15 years of experience in IT and process automation, I bring a unique blend of technical depth, strategic vision, and executional rigor to every initiative. I thrive in dynamic environments where innovation meets impact.

Education

• Indian Institute of Technology, Guwahati

  Bachelor of technology, Biotechnology

  2003 — 2007

• Faculty of Management Studies - University of Delhi

  MBA, Business Strategy, Finance, General Management

  2008 — 2010

• The University of Queensland

  Diploma, Biomathematics, Bioinformatics, and Computational Biology

  2006 — 2006

• St Thomas

  School, High School/Secondary Diplomas and Certificates

  1997 — 2001