Ravi Arasegowda

About Ravi Arasegowda

A Service Delivery and Vendor Operations Management professional with an outstanding…

Experience

1. Senior Manager - Vendor Management

   Verizon Business

   Jul 2013 — Present · Bangalore, IN

   Lead the implementation of skills for measuring, monitoring, and managing the vendor’s operations by ensuring that they adhere to the contractual principles such as SLA’s, financials, clearance conditions, change requests, security, and audit. Oversee performance metrics like CSAT, NPS, and quality to ensure vendors meet the contractual KPIs. I am also responsible to coordinate with site vendor leadership to develop and execute performance improvement programs by ensuring they are effectively completed. My networking skills helped me to collaborate and work with additional organizational groups such as quality, training, RMG amongst Verizon and outsourced partner teams. Epitomize the company to senior leaders and intersect the work completed by vendors to the Verizon Leadership teams. Methodically merge and match data towards KPI´s, and determine penalties and incentives; review and approve monthly scorecards and invoices, and resolve discrepancies if any. DELIVERED RESULTS:• Implemented an entailed vendor governance model to manage multiple vendor BPO sites in India. • Successfully transitioned multiple projects to India from US and Manila as a part of low - cost• Created geo - diversity for multiple contracts to ensure no disruption to business by creating a continuous revenue generation and customer satisfaction.• Conducted customer satisfaction and vendor agent analysis to determine the efficiency of services and support systems as well as identify the training and quality assurance needs and enhancements. • Executed BCEM development and exercises for business continuity planning; identified backup locations• Maintained amenability with clearance and security conditions and reinforced physical and cyber security guidelines with vendors; conducted regular audits and executed action on breaches.

Skills

• Hiring
• Recruiting
• Contract Negotiations
• Contract Management
• Continuous Improvement
• Budget Management
• Data Entry
• People Management
• Supplier Management
• Business Strategy
• Troubleshooting
• Word
• Supply Chain Management
• Customer Relations
• Cost Reduction
• P&L
• Outsourcing
• Vendor Relations
• Resource Management
• Sla
• Excel
• Customer Experience
• Contract Negotiation
• Team Leadership
• Negotiation
• Microsoft Office
• Teamwork
• Team Management
• Call Centers
• Performance Management
• Inventory Management
• Vendor Management
• Coaching
• P&L Management
• Bpo
• Customer Satisfaction
• Account Management
• Customer Service
• Supervisory Skills
• Process Improvement