Ravi Yadav
Customer Success Manager | SaaS Implementation Lead | 9+ Years in QA & Tech | SFPC™ | Microsoft Azure AI-900
- Role
- Customer Success Manager at GEP Worldwide
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ravi Yadav
Results-driven Customer Success Manager and former QA Tech Lead with 9+ years of experience in enterprise SaaS platforms. Currently at GEP Worldwide, I bridge the gap between technology and client success — leading implementations, driving product adoption, and ensuring customers get maximum value from complex procurement solutions.My background in software quality engineering gives me a unique edge: I understand the product deeply, communicate technical concepts clearly to non-technical stakeholders, and resolve issues faster by collaborating directly with engineering teams.Core strengths:• Customer Onboarding & Implementation for Enterprise SaaS• Automation Testing & QA Leadership (SDET, Selenium, CI/CD)• Cross-functional collaboration across Product, Engineering & Customer teams• Agile/Scrum delivery (SFPC™ Certified)• AI & Cloud fundamentals (Microsoft Azure AI-900)Open to connecting with professionals in Customer Success, SaaS, and QA — and always happy to exchange ideas on building high-quality, customer-first products.
Experience
Customer Success Manager
Jan 2025 — Present · Mumbai, IN
Lead end-to-end onboarding and implementation of GEP\'s procurement SaaS platform for enterprise clients, ensuring seamless go-live and adoption.• Act as the primary point of contact for client escalations, coordinating with product and engineering teams to resolve issues within SLA.• Drive customer health reviews and success plans to improve retention, satisfaction, and product utilization.• Leverage deep QA and technical background to diagnose product issues rapidly and communicate resolutions clearly to both technical and non-technical stakeholders.
Education
University of Mumbai
Bachelor's degree in Engineering, Engineering
2012 — 2015
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