Ravi Wasmane
Amazon Customer Support Specialist | Ex-Team Leader (50+ staff) | Technical Support & Escalations | Open to better roles Service Specialist @ Amazon | Technical Support, Customer Support
- Role
- Customer Service Specialist at Amazon
- Location
- Pune Division, MH, IN
- LinkedIn followers
- 500 followers
About Ravi Wasmane
Started my career in logistics and operations, leading delivery teams before moving into customer support at Amazon.I’ve managed teams of 50+ staff in fast-paced environments and now handle high-volume customer interactions, technical issues, and escalations at Amazon.What I work on daily:• Customer support & issue resolution• Escalation handling• Technical troubleshooting• Operations coordinationPreviously worked as a Team Leader at Blinkit and Milkbasket, managing large frontline teams and ensuring smooth daily operations.Looking to grow into senior support, QA, or team lead roles where I can combine operations experience with customer support expertise.
Experience
Customer Service Specialist
Aug 2025 — Present · Pune, IN
Customer Service Specialist — AmazonHandle 60–80 customer interactions daily via chat/voiceResolve order, payment, and technical issuesManage escalations and complex casesMaintain high CSAT and quality scoresWork with CRM tools and internal systemsMeet AHT, productivity, and SLA targets
Education
Savitribai Phule Pune University
Bachelor of Commerce - BCom, Accounting
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