Ravi Thakur

About Ravi Thakur

An experienced manager with a demonstrated history of working in the hospitality…

Experience

1. Spa Manager

   Spa Palace, India

   Jan 2020 — Present · Indore, IN

   1) In the morning, check all over the spa to check the spa rooms and washrooms\' cleaning.2) regular monitoring of all the equipment to check for proper functioning in the spa.3) manage spa inventory effectively and ensure the audit process runs smoothly with the help of the head office.4)Staff meet on a regular basis and check grooming standards according to SOP.5) Mail the MIS report, sales report, staff working report, and expense sheet on a daily basis.6) Increase sales by cold calling.7) Upsell and cross-sell our wellness programme to walking customers.8)Give proper satisfaction to a customer who comes for an inquiry.9) Plan all appointments and other VIP guests.10) On a weekly basis, check the supplies and prepare all documents.11) Handling the guest\'s complaint and reverting to guest feedback12) Making the visitor feel welcome and at ease encourages them to behave professionally at all times.13) Act as the primary point of contact and focus on sales14) In order to meet the company\'s goal,15) Consistently following up with customers and soliciting feedback16) Monitoring and reviewing the spanned employees\' performance regularly and providing the required guidance17) Raise the store\'s requisition of all retail and operational items as and when required.

Education

• DAVV

  Bachelor's degree

• IPS ACADEMY, Indore

  Hotel & tourism

Skills

• Training
• Housekeeping
• Rooms Division