Ravi Srivastava
Senior Quality Professional - Compliance & Technical Operations | Expertise in Flexible Packaging, ISO & Regulatory Compliance | Driving Excellence Through Robust Quality Systems and Continuous Improvement
- Role
- Manager - Quality Assurance & Technical Services at Jupiter Laminators Pvt. Ltd
- Location
- Sonipat, HR, IN
- LinkedIn followers
- 500 followers
About Ravi Srivastava
Quality management and technical operations has been my playground for over 17 years. My…
Experience
Manager - Quality Assurance & Technical Services
Jun 2023 — Present · Haryana, IN
As the Manager of QA & Technical Services at Jupiter Laminators Pvt Ltd, I played a key role in enhancing product quality and customer satisfaction through strategic quality management and leadership. By ensuring compliance with IS/EU regulations, I successfully reduced non-conformance reports by 30 annually, leading to a notable increase in customer satisfaction. My dedication to upholding high standards resulted in a remarkable improvement in product compliance, cutting defect rates from 5% to 1%. Leading the quality control department, I implemented robust quality plans that achieved an impressive 99.5% product compliance rate. Through meticulous critical control point analysis and standardized testing protocols, I reduced monthly product failures from 50 to 35, significantly improving product reliability. I managed customer complaints with a focus on swift resolution, reducing the average resolution time from 10 days to just 6 days. This proactive approach not only decreased recurrence rates from 12% to 6% but also ensured regulatory compliance, as evidenced by zero non-conformances in five external audits over two years. Conducting comprehensive training programs, I ensured that every member of the QC department completed 24 hours of training annually. This commitment to skill enhancement fostered a 1.5X increase in team productivity and halved the turnover rate from 10% to 5%, creating a more efficient and stable workforce. In new product development, I played a pivotal role in reducing time-to-market from 12 months to 9 months by integrating stringent quality assurance processes. By swiftly resolving customer rejections and audit issues within 48 hours, I maintained a 95% customer satisfaction rate, demonstrating my ability to uphold high compliance standards and support innovation.
Skills
- Product Development
- Flexibles Packaging Laminates
- Iso Standards
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