Ravi Sharma
Application Support Analyst @activpayroll
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WORK HISTORY
Application Support Analyst @activpayroll
GB
Technical Troubleshooting: Diagnosing and resolving complex application issues to ensure seamless service delivery- Incident Management: Triaging and prioritizing support requests to maintain high availability for global clients- Operational Excellence: Collaborating with the platform and security teams to drive continuous improvement in application performance.
EDUCATION
University of Warwick
Master of Science - MS, Cyber Security Management
Dhirubhai Ambani University
Master of Science - MS, Information Technology
St. Xavier's College, Ahmedabad
Bachelor's degree, Computer Programming, Specific Applications
ABOUT RAVI SHARMA
I\'m a software engineer who is passionate about building things the right way-securely, efficiently, and from the ground up. My journey into technology started with a tinkerer\'s mindset, deconstructing systems to understand how they work. This innate curiosity has been the driving force throughout my career, from my two years of professional experience building cloud-native applications to my current pursuit of an MSc in Cyber Security Management at the University of Warwick.Through my work on enterprise-level projects for major clients in telecom and healthcare, I saw firsthand the critical need to build security into the development lifecycle, not treat it as an afterthought. This led me to deliberately pivot my career to bridge the gap between development and security. I thrive on complex challenges and take the initiative to not only solve problems but also to architect solutions that provide lasting value.A few of my proudest professional achievements include: Architecting a reusable Role-Based Access Control (RBAC) system that cut new application development time for other teams by 40%. Single-handedly preventing a projected 2-month project delay by proactively designing and building a mock backend for a high-security transactional microsite. Boosting healthcare provider efficiency by 80% by developing an intuitive UI that reduced patient call review time from 10 minutes to just 2. Designing a serverless GCP data pipeline that automated a manual transcription and summary process, reducing the effort per recording by over 95%.I\'m always exploring new technologies and am looking for an opportunity where I can apply my proactive problem-solving skills and security-first mindset to build robust, scalable, and impactful solutions.Core Competencies:Cloud Architecture (GCP)| Cyber Security (Risk Management, Network Security, Cryptography)| Frontend Development (React, Angular, D3.js)| Backend Development (Node.js)| Containerization (Docker)| Operating Systems (Linux, Windows)
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