Ravi Shankar Singh

About Ravi Shankar Singh

A dynamic Senior Information Technology & Business Leader with over 27 years of experience with proven credentials in IT Infrastructure Management, Digital Strategy, Consulting, Program & Project Management and Service Delivery. More than 10 years of exposure in management role having unique understanding of how technology impacts business, achieving improved productivity & efficiency levels and creating value additions for customers. Proficient in managing IT Infrastructure service deliveries of multiple engagements for Utility, Finance, Retail and BPO segment globally. Successfully managing large programs as P&L accounts with ownership on revenue, cost and margins, running successful projects and enabling transformation & transition closure for key projects. Effective in working with Sales & Account team for complete RFP cycle and with Technical Consultants for solution architecture, development and implementation on multi-platform technologies. Successful in designing and delivering both transformative (CTB) or Business as Usual (RTB) solutions. Adept in ensuring implementation of ITIL standards, ISO27001, SAS/SOX controls and process to maintain quality compliance. Adept in leading teams in highly challenging and demanding environments and ensuring ongoing training, skill building and career growth. Possessing excellent communication, interpersonal and organizational skills with demonstrated abilities in relationship management and people development. Specialties: IT Operations, Consulting, Infrastructure Management, IT Service Management, Program Management, Project Management, Transition & Transformation, P&L Management, Business & Revenue Growth, Solution Architecture, Service Delivery, Pre-sales, Budgeting, MIS & Reporting, Vendor Management, Contract Management, Process Management, Customer Relationship Management, Resource Management, Team Leadership

Experience

1. Vice President

   EXL

   Nov 2017 — Present · Noida, IN

   Associated for over one years with a leading business process solutions company, defining digital strategy roadmap, integrating operations management services, decision analytics and technology platforms to deliver immediate results and long-term business impact for customers.Handling the responsibility of directing technology operations for end users across the enterprise spread over 8 countries.Leading and executing IT projects within time and cost parameters, coordinating with vendors and leading service delivery reviews on SLA adherence.Planning and implementing strategic initiatives to improve efficiency & productivity, ensuring successful transition of new processes and enabling end user experience enhancement.Utilizing new technologies and contributed to gross margin improvementRisk Management through the lifecycle and compliance assurance.Manage projects and P&L for the function.Managing Supplier Governance for value creation

Education

• MD University

  MBA, Information Technology

  2004 — 2008

• R D National College

  BSC, Chemistry

  1985 — 1991

Skills

• Resource Management
• Data Center
• Team Management
• Project Management
• Infrastructure
• IT Operations
• Customer Relationship Management (Crm)
• Directing
• Service Delivery
• Information Systems
• Vendor Management
• Itil
• Pre-Sales
• Integration
• Contract Management
• Security
• Data Management
• Program Management
• Management
• Solution Architecture
• Consulting
• IT Service Management