Ravi Shankar Ojha

Customer Service Manager @Orange Business

Gurugram, HR, IN
MOBILE NUMBERS
+91 *********19

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WORK HISTORY

Nov 2025 — Present

Customer Service Manager @Orange Business

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Gurugram, IN

EDUCATION

2006 — 2008

Indira Gandhi National Open University

MCA, Computers

SKILLS

Active DirectoryWindows ServerCcnaCisco Unity ConnectionOperating SystemsWindows Xp ProMicrosoft ExchangeRoutersSwitchesCitrixVmware EsxInfrastructureDhcpGroup PolicyCisco UnityDnsOracleVmwareCisco VoipCisco Voice Gateway, Gatekeeper, Call Manager, Call Manager Express,Call Manager ExpressNetworkingHpLinuxTechnical SupportWindows XpWindows 7RhelH323,Sip Trunk, MgcpServersItil

ABOUT RAVI SHANKAR OJHA

Masters in Computer Applications with 12+ years of Industry experience in Technical Support, Network Optimization, Network Augmentation, Network Migration and Maintenance.JNCIS-ENT/SP Certification• Exposure to Service Provider/Enterprise Routing and Switching Platforms – Cisco/Huawei/Juniper• Currently working on to enhance my exposure to Nokia Routing Services Platform.Data Technologies – OSPF, IS-IS, BGP, L3VPN,L2VPN, VLAN, VTP, HSRP, VRRP, SVI, Service Provider Bridging, SVLAN, CVLAN, VPWS, VPLS, STP, BGP-EVPN, Segment Routing, MPLS, MPLS-TE, RSVP,EVPN, CISCO VIPTELA SDWANHands on Experience in VMWARE ESXi, Internet Gateway, Core and PE Device Management and Configuration.Strong Windows and Linux Operating System Experience.Strong adherence and work in accordance to ITIL and Change Management Processes.Understanding of Cybersecurity Principles like CIA TRIAD, Incident Response, Business Continuity and Disaster Recovery Concepts, Access Control Concepts, Network Security and Security Operations.

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Ravi Shankar Ojha — Customer Service Manager at Orange Business in Gurugram, HR, IN | Unifers