Ravi Sastry
Service Delivery | Project & Program Management | Strategic Account Operations | Offshore Delivery | Transition Management | Operational Excellence | Client Success | Global Delivery | ProcessOptimization
- Role
- Service Delivery Manager at Cognizant
- Location
- Chennai, TN, IN
- LinkedIn followers
- 500 followers
About Ravi Sastry
With over two decades of experience in end-to-end Service Delivery, Project Management…
Experience
Service Delivery Manager
Sep 2021 — Present · IN
As Engagement Delivery Lead at CTS1)Led a 30+ member service management team, achieving 97% SLA compliance and 98% client satisfaction scores.2)Delivered projects worth $5M+ with 100% on-time delivery and <3% budget variance.3)Grew revenue by 8-12% YoY through upselling, contract renewals, and service expansion.4)Improved margins by 5-10% via automation, cross-skilling, and lean delivery practices.5)Maintained 95%+ resource utilization and decreased time-to-productivity by 20% through focused recruitment and onboarding.6)Led continuous improvement programs yielding 15% efficiency gains across delivery operations.
Skills
- Itil V3 Certified
- People Management
- IT Infrastructure Management
- Project Management
- Transitions
- Transition Management
- Management Information Systems (Mis)
- Management
- Team Management
- Bpo
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