Ravi Prasad
ServiceNow Developer at IBM || CSA || CIS - Discovery
- Role
- Application Developer at IBM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Ravi Prasad
I am a seasoned ServiceNow developer with extensive hands-on experience in various modules and functionalities. My expertise spans:**ITSM**- Proficient in Service Catalog, Integrations, Knowledge Base (KB), Incident Management, and Change Management- Skilled in ServiceNow scripting and Flow Designer, including the creation of flows, subflows, and actions- Experienced in upgrade and cloning activities, as well as performance analytics.**ITOM**- Event Management: Expertise in creating event rules, threshold event rules, alert management rules, and alert correlation rules- Implemented various CI binding mechanisms, event field mappings, and troubleshooting issues related to incoming events- Proficient in suppressing alerts when needed, and alert grouping mechanisms. Developed maintenance rules to manage incidents from alerts during maintenance or active change requests.**Discovery**- Experienced in discovering Windows, network, storage, VCenter, and ESXi devices- Competent in creating discovery schedules, troubleshooting with pattern debugger, and enabling service mapping discovery. Experienced in creating probes, sensors and patterns.**CMDB**- Adept at working with CMDB, including data loading of assets into hardware tables, creation, and maintenance of product models- Proficient in using duplicate remediators to remove duplicate CIs, ensuring CMDB health.Additionally, I have been involved in configuring and maintaining mid servers, and addressing various automation requirements using Flow Designer.
Experience
Application Developer
Jan 2023 — Present · Hyderabad, IN
Education
Gurunanak Institute of Technology 143
Bachelor of Technology - BTech, Computer Science
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