Ravi Pimple

About Ravi Pimple

Seasoned Cloud & Customer Success Leader with 18+ years of experience driving cloud transformation, service excellence, and enterprise‑scale project delivery across Azure and AWS environments. I specialize in helping organizations unlock measurable business value through strategic cloud adoption, robust ITSM practices, and end‑to‑end program leadership.With a strong background in Cloud Consulting, Customer Success Management, ITIL‑based operations, and Cloud Infrastructure Management, I bring a balanced perspective that blends technical depth with business acumen. I excel at leading cross‑functional teams, navigating complex stakeholder landscapes, and ensuring seamless execution of cloud modernization initiatives.My expertise spans: Cloud Customer Success Management Cloud Infrastructure (Azure | AWS) Project & Program Management ITSM, ITIL Processes, Operations Excellence RFP/RFI/RFQ Creation & Evaluation SOW Development & Contracting Cloud Optimization & Operational Governance Risk Management & Issue Resolution Stakeholder Engagement & Executive CommunicationRecognized for my customer‑centric mindset and structured execution approach, I focus on building trusted relationships, accelerating cloud adoption, and proactively removing technical and operational roadblocks. I’m passionate about enabling customers to scale confidently in the cloud while maintaining performance, security, and cost efficiency.Committed to continuous improvement, strategic thinking, and delivering outcomes that truly move the business forward.

Experience

1. Cloud Success Manager

   Capgemini

   Jun 2024 — Present · Pune, IN

   Managed EC2 instances (80% Linux, 20% Windows) for a client.2. Ensured 24x7 support, meeting SLA/SLO/SLI for top-quality service.3. Conducted continuous performance monitoring using Ticketing tool and provide solutions.4. Create change and presenting in Cab meeting for implementation approval.5. Focused on cost optimization strategies for infrastructure.6. Conducted quarterly audits to identify vulnerabilities and unauthorized access.7. Fostered a trusted client relationship, providing infrastructure suggestions.8. Implemented continuous monitoring of user activities, logs, licenses, and application performance via AppDynamics.9. Daily standup call with client and update our Jira stories on regular basis.10. Creating project on ROSA as per customer requirement.11. Backup and restoration plan on ROSA.12. Troubleshooting POD deployment fail issues, troubleshoot and implement corrective action and resolve user tickets.13. Execute monthly patching activity and achieve 100% compliance.14. Joining daily HO call with customer and understand day to day workflow.

Education

• Government polytechnic aurangabad

  Electronic & Telecommunication, Electronics and Telecommunication

  2001 — 2004

• New High School Parali Vaijanath

  SSC

• Mansarovar Global University

  Bachelor of Technology - BTech, Electronic and Telecommunications