Ravi Pichan

About Ravi Pichan

A positive, results-driven, high energy Global Business and Technology Executive with over 32 yearsof experience in Banking, Financial Services & Insurance. Proven record of success in managing complex portfolios of IT investments across organizational & geographical boundaries, driving technology strategy and delivering transformation programs aligned to business strategy. A leader with a hands-on approach towards the implementation of innovative and cost effective solutions to improve operational efficiency, fuel business growth, meet regulatory requirements and champion people engagement.1. Extensive global experience with Tier 1 BFSI organizations in US, UK, Europe, Asia, Africa, Australia (includingcaptives)2. Expertise in delivering technology solutions aligned to business strategy across both mergers and separations3. Experience in working with regulators, internal audit/risk teams to ensure compliance and mitigating Technology & Operational risks.4. Worked closely with CXOs to bring quick resolution to complex issues enabling a reduction in their IT & Ops spend, creating a culture that fosters innovation enabling disruption driving business benefits while managing BAU and driving high availability of systems5. Managed & negotiated multimillion ($, £, €) contracts with SI partners & vendors.6. Strong interpersonal skills resulting in building & fostering relationships with customers, colleagues & vendor partners.7. Experience in leading and inspiring teams of 3500+ professionals that includes setting up & scaling capability at delivery centers across geographies covering people, processes and competency building.8. Establishing a culture based on core values including D & I, inspiring out of the box thinking with a global mindset.9. A Six Sigma Green Belt with strong fundamentals & metrics-based approach to quality & continuous improvement.

Experience

1. Head of Digital Banking Unit

   RBL Bank

   Dec 2024 — Present · Mumbai, Maharashtra, India

2. Chief Information Officer

   RBL Bank

   Nov 2022 — Present · Mumbai, Maharashtra, India

3. Chief Technology Officer

   HDFC Life

   Sep 2021 — Nov 2022 · Mumbai, Maharashtra, India

4. Vice President - Head of Global Insurance Vertical & Pune Centre Head

   Larsen & Toubro Infotech Ltd

   Jun 2018 — Sep 2021 · Pune, Maharashtra, India

   A. Head of Global Insurance Vertical 1. Managing a P & L of over $250Mn across Tier 1 Insurance companies in North America, Europe and Africa that includes Carriers, Brokers and Life & Pension organizations. Created a 3 year strategy for sustainable & profitable growth on the pillars of data, digital and cloud 2. Actively engaged with CXOs as their strategic partners driving complex transformations of core systems including cloud adoption, customer 360, claims analytics, CRM and agency portals 3. Evaluating M & A opportunities specific to Insurance in product implementation & cloud adoption 4. Responsible for delivering Y-o-Y improvements on the back of large and multi-year AMS contracts that includes stringent SLAs. Implemented various models to drive innovation-based value creation for clients B. Business Unit Head for Africa 1. Worked with CXOs across business and technology to deliver several strategic solutions across Digital Channels, Core Banking, Teller, Cards…etc. across 9 countries in the African region as part of a complex separation of a large UK bank from the African region 2. As part of this complex separation, successfully managed the transition of IT staff from the UK Bank’s captive to LTI achieving a conversion of over 93% with less than 10% attrition. 3. Setup an innovation hub (Zerone) engaging business and technology CXOs as part of driving a culture of continuous innovation leveraging knowledge from the transitioned team as well as bringing the best of LTI 4. Worked with the CXO of a Mauritius based bank to establish a roadmap for transformation and enabling approval of the program by the bank’s board of directors. 6. P & L responsibility of $65Mn for the Africa region with Y-o-Y growth of over 150%.

5. Vice President - Financial Services

   Capgemini

   Jun 2012 — Jun 2018 · Pune Area, India

   A. Global Delivery Head for Financial Services - Australia and New Zealand 1. Worked closely with the CXOs as part of a large transformation program (over $100Mn AUD) to deliver an end to end Insurance system by leveraging best in class technology, IT platforms, software products to deliver an improved customer experience across lines of business by driving value, increasing efficiency and reducing operational cost. 2. Establishing a distributed agile squads across geographies for multiple banks in Australia as part of a multi-year simplification strategy to drive growth by improving efficiency and speed to market by implementing DevOps as part of overall workforce transformation aligned to business objectives. 3. P & L responsibility across a portfolio of Banking & Insurance accounts in the AU-NZ region of €65Mn managing a team of over 1600 professionals across locations. B. Global Delivery Head for UK Banking & Insurance 1. Worked with the Sr. Execs of UK Banks & Insurance organizations to enable them to meet their business objectives by transforming their current technology & application landscape to deliver cost effective and industry leading solutions. 2. Improved time to market by 30% as part of a digital transformation program with sprint teams across locations in UK and India embedding a culture of innovation & adoption of DevOps. 3. Reduced cost by 35% to deliver change & provide 24 X 7 support for the Cards Issuing platform. 4. Established a strong delivery team of over 1800 professionals & managed a P & L of €50Mn across geographies for Tier1 banking & insurance clients C. India Delivery Head for Capital Markets & Account Exec - Asia 1. Delivered key programs such as Data Quality & Masking to meet regulatory requirements for a leading Investment Bank. 2. Led discussions with CXO of a Japanese Bank and created a BOT model as part of a multiyear roadmap to create a leaner but global organization that enables reduction in the IT & Ops spend.

6. Vice President

   Barclays

   Aug 2007 — Jun 2012 · Pune Area, India

   A. Technology Partner for Africa Retail and Business Banking 1. As part of the One Africa program, setup and led the Solution Architecture & Delivery teams in India 2. Established a strong delivery capability supporting the group’s business in Africa that includes ABSA and Barclays with a mix of vendor and FTE staff. 3. Worked on digital transformation solutions to enable increased market share in Africa. B. Global Head of Transaction Hub 1. Global accountability for thought leadership, innovation and execution of an Enterprise Payments hub from inception to implementation with spend of over £35Mn. 2. Hands on approach to architecting & delivering a SOA based solution to integrate between Digital channels with Cash Management, Trade, Liquidity, Core banking and Payment systems across Retail & Corporate bank. 3. Setup a team of over 350 professionals across UK, India, Ukraine and China across organizational boundaries to ensure flawless delivery and provide 24 X 7 support. 4. Reduced technology cost by 40% thru vendor consolidation, right shoring and improved time to market thru productivity improvements, effective resource utilization and early engagement with business. 5. Managed risk thru retention of over 60% intellectual property in house to reduce reliance on strategic partners. 6. Negotiated multimillion pound contracts with SI partners & vendors C. India Lead for Global Retail & Commercial Bank 1. Integral part of the leadership team that setup the India organization 2. Setup the UK Retail & Business banking team across vendor and perm staff to deliver change programs supporting Internet and Telephony Channels 3. Setup the design & development teams for Global Payments to support a critical transformation program for the bank to deliver a new payments processing platform built on GPP. 4. Achieved the outcome of the bank’s strategic program to bring back knowledge of key systems by targeted in-sourcing of applications/roles from SI partners

7. Global Delivery Head for Large Wall Street Firm

   Kanbay

   Apr 2004 — Jul 2007 · Pune Area, India

   1. Accountable for managing delivery for the largest account in Capital Market BU and played a pivotal role in transforming key relationships with Client Execs in India and UK. 2. Achieved a growth of over 300% in 2 years, managing a P & L of $50Mn and setup a team of over 800 skilled professionals across India, UK and US. 3. Delivered several critical programs across varied technologies, multiple SBU’s and geographies

8. Senior Tech Manager

   Bank of America

   Feb 2001 — Apr 2004 · Greater Chicago Area

   1. Setup a team that delivered a Portal and Unified User Management solution for Global Corporate and Investment Bank. 2. Instrumental in defining and setting up centres of excellence (COE) for Reporting and Analytics across the bank as part of a Six Sigma initiative. 3. Defined and executed the approach to setup globally integrated teams across Bank and Supplier staff for the business unit as part of the bank’s right shoring initiative to reduce cost and improve efficiency.

9. Sr. Designer/Architect

   Various

   1994 — 2001 · India and US

   Various roles as a Sr. Designer and architect for Banking and Capital Markets clients in India and US

Education

• University of Mumbai

  Bachelor of Engineering (B.E.) · Computer Science

  1990 — 1994

Skills

• Business Process Improvement
• Business Transformation
• Stakeholder Management
• Solution Architecture
• Program Management
• IT Management
• Business Intelligence
• IT Service Management
• Outsourcing
• Enterprise Architecture
• Project Management
• Change Management
• Strategy
• Software Project Management
• Project Delivery
• IT Strategy
• Business Analysis
• Project Management Office (PMO)
• Governance
• CRM
• Global Delivery
• Customer Relationship Management (CRM)
• Software Development Life Cycle (SDLC)
• Requirements Analysis
• Banking
• Business Process
• Financial Services
• Management Consulting
• Requirements Gathering
• Offshoring
• Management
• Pre-sales
• Project Portfolio Management
• PMO
• Risk Management
• Consulting
• Vendor Management
• Leadership
• SDLC