Ravi Nimmagadda

About Ravi Nimmagadda

Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand.• Strategic Planning• Customer Relationship Building • Proficient in Debugging Software Code• Client Representation and Advisement• Judgement and Decision Making• Collaboration and Teamwork• Investigation Skills• Building Trust and Relationships

Experience

1. Technical Account Manager (Tam) for Google Llc

   Virtusa

   Jun 2018 — Present · San Jose, CA, US

   Assisting customers with technical requests and took care of any technical issues. Excel in outstanding time management and organizational skills.• Always strive to provide exceptional customer experience and Keep track of key account metrics. Collaborated with teams to achieve sustainable growth.• Communicate the progress to both internal and external stakeholders. Manage customer expectations and lead them to customer satisfaction.• Coordinate and collaborate cross-functionally with Product teams, Sales-Partner-Legal ops teams, Technical Account Managers, and others to resolve customer issues and drive improvements in overall customer satisfaction for Basic, Premier, Premier plus and Signature accounts in Google.• Lead escalations, initiated conference calls, drive escalations to positive closure by providing timely status updates to all the stakeholders of my accounts. Ability to handle full workload and meet proposed deadlines. Taken initiatives in identifying growth opportunities.• Analyze customers’ needs and suggest upgrades or additional features to meet their requirements and advice on their projects to support the growth of customer business. Always Enjoy working as a team or Individual contributor role in a dynamic and fast-paced environment.• Possess strong customer relationships, especially with key customer stakeholders and sponsors. Great experience to operate successfully in a rapidly changing, ambiguous, and less defined environment.• Ability to understand relevant data, see where risks and opportunities are, and the ability to present in a logical and coherent manner.• Ability to debug the code (Java/Java Script) and inspect the issues reported by the partners and assign it to the concerned Engineering/Development teams• Develop and maintain relationships with partners to ensure customer satisfaction.• Provide training and support for partners on product features and services.

Education

• St.Martin's Engineering College

  Bachelor of Technology (B.Tech.), Computer Science and Engineering

  2003 — 2007

• Narayana Junior College

  Board of Intermediate Education, MPC (Maths, Physics & Chemistry)

  2001 — 2003

• Nalanda Vidyalaya High School

  Senior Secondary Education, Mathematics

  2000 — 2001

Skills

• Software Quality Assurance
• Android
• Hp Qtp
• Test Management
• Manual Testing
• Black Box Testing
• Waterfall
• Jmeter
• Performance Testing
• Agile Project Management
• System Testing
• Qtp
• Team Foundation Server (Tfs)
• Test Planning
• Defect Tracking
• Hp Quality Center
• Scrum
• Agile Testing
• Mobile Testing
• Test Automation
• Agile Methodologies
• Quality Assurance
• Bugzilla
• Web Applications
• Web Testing
• Mobile Devices
• Quality Center
• Selenium
• Integration Testing
• Test Strategy
• Test Cases
• Functional Testing
• Usability Testing
• User Acceptance Testing
• Regression Testing
• Software Testing Life Cycle
• Jira
• Testing
• Bug Tracking
• Gui Test Automation