Ravi Kiran

About Ravi Kiran

19 + years of experience in IT Infra services delivery, Team Management and Technical Support, IT services professional with cross functional experience in IT services with vast exposure in Server management, Data center, Application Management, Networking services, Vendor Management, IT Manager and Service Delivery Manger roles. Extensive experience leading cross functional and multiple domain teams in complex outsourcing pursuits in Infrastructure and application outsourcing across industry verticals. • IT and Technology managing experience in setting up new Infrastructure and connectivity modes for the new customer accounts for the service delivery from the remote locations, Infrastructure solution design, service strategy design and development. • Project Management and PMO coordination for the new projects and project audit preparations for various audits like Data Security, Information Security, Integrity and IT infra process and control audits.• Manage operational service levels, including any required internal or client-demanded Service Level Agreements (SLAs), documentation, tracking, and reporting.• Develop detailed project schedules, project estimates, resource plans and status reports, track key project milestones and adjust project plans and/or resources to meet the needs of customers.• Establish and implement project management processes and methodologies to ensure projects are delivered on time, within budget adhere to high-quality standards, and meet customer expectations.• Anticipates and identifies tasks required to support change processing, such as change effect analysis, task assignment to project team members, verbal communication of complicated topics, task completion verification, and communication of implementation status.• Oversee and assist the infrastructure team in building, installing, maintaining, supporting, and troubleshooting the enterprise server and infrastructure environment.• Focused on Linux/Unix/Windows based Operating Systems like RedHat, Centos, Oracle Enterprise Linux, Debian, SUSE Enterprise Linux, Solaris, Windows experienced in Virtualization environments like VMware, KVM, OVM, Automation, Agile methodologies for DevOps Practices and Cloud based Technologies like AWS.• Worked with Provisioning/Deployment Related Projects, Unix/Linux Operations and Application Support, Transformation Projects, Application Security methodologies, CI/CD and Application Containerization.• Experience in managing Ansible playbooks, puppet modules, manifest and Chef Cookbooks to automate the deployment of configuration.

Experience

1. Project Manager

   Genpact

   Jul 2007 — Present · US

Education

• Jawaharlal Nehru Technological University

  Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering