Ravi Kumar
L&D Professional | Contact Center & Process Trainer | Six Sigma Green Belt | Driving Performance & Growth
- Role
- Training Specialist at V5 Global
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Ravi Kumar
A certified Training Specialist at V5 Global, I specialize in delivering new hire…
Experience
Training Specialist
Mar 2025 — Present · IN
Deliver new hire, process, product, and soft skills training for contact center teams- Conduct TNI and design targeted interventions to improve performance- Boosted quality scores and customer satisfaction through refreshers and coaching- Developed SOPs, e-learning content, and dashboards for training impact- Applied Six Sigma practices to enhance efficiency and reduce errors.
Education
Chhatrapati Shahu Ji Maharaj University (CSJMU), Kanpur
Bachelor's degree, Business Administration and Management, General
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