Ravi Kumar Singh
Lead @ Wipro || Ex-Dimension Data
- Role
- Lead at Wipro
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ravi Kumar Singh
One who takes bigger challenges and break them into smaller chunks to understand what…
Experience
Lead
May 2022 — Present · Bengaluru, IN
Administering the entire Network Operations team consist of L1, L2 engineers for delivery excellence, customer satisfaction and capability developmentMeeting deadlines and Turn-Around-Time without compromising quality norms and adhering to SLA; implementing short/long-term plans for achievement of process objectives; providing status reporting to internal and external client stakeholdersParticipating new hire interviewing and overviewing training of new joiners. Involving in MSR and working on client feedbacks Spearheading the operations & delivery excellence, customer satisfaction and capability development Presenting output of reviews through action plans and recommendations that form the basis of business improvements and initiatives with a focus on cost effectiveness of risks mitigation plans Assisting in the development of technical architectures, frameworks and strategies for network & cloud solutions to meet the business and application requirements Working on cloud technologies and cloud security to the teamActing as the primary contact and partner to internal stakeholders and CoEs with regards to escalation, operational risk & control management, BCP coordination, disaster recovery plans & process transformation
Skills
- Wireless Technologies
- Project Planning
- C
- Business Planning
- Business Strategy
- Microsoft Excel
- C++
- Business Analysis
- Team Management
- Html
- Network Design
- Java
- Telecommunications
- Technological Innovation
- Leadership
- Team Building
- Management
- Networking
- Financial Planning
- Creative Entrepreneurship
- Entrepreneurship
- Computer Network Operations
- Internet Strategy
- Wireless
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