Ravi Kumar Sakre

Business Intelligence Specialist @Manulife

Toronto, ON, CA

VOICE Dashboard Mastery: Leveraging Power BI, I crafted a cutting-edge VOICE dashboard that delves into unstructured data sources such as call transcripts, survey responses, and mobile app feedback. Uncover the untapped potential of your data with insights that matter.AI-Driven Call Intent Dashboard: Spearheading innovation, I developed a dynamic Call Intent dashboard. This tool harnesses the power of Machine Learning (ML) and Artificial Intelligence (AI) models to pinpoint the underlying reasons driving customer calls to contact centers. Enhance your understanding of customer needs and streamline operations.Global Executive Insights & CX Dashboards: At the intersection of analytics and experience, I designed and built Executive Insights and Customer Experience (CX) dashboards on Medallia. Tailored for both global and national segments, these dashboards provide actionable intelligence for strategic decision-making.