Ravi Kumar Polepalle

About Ravi Kumar Polepalle

Specialized in Customer Experience/Satisfaction, Project Management Specialist, Facility…

Experience

1. Customer Experience Success Lead - Dach Countries

   Kyndryl

   Sep 2021 — Present · Chennai, IN

   Ensuring a positive and successful experience for customers throughout their journey with a company. • Relationship Management: Responsible for building and nurturing strong relationships with customers, acting as their primary point of contact. This includes understanding their needs, addressing concerns or issues, and fostering long-term partnerships. • Customer Onboarding: Guide new customers through the onboarding process, ensuring a smooth transition and helping them fully understand and utilize the company\'s products or services. This may involve providing training, conducting product demonstrations, or creating user guides. • Proactive Support: Actively reach out to customers to understand their goals, challenges, and feedback. By anticipating their needs, I can provide proactive support, making recommendations, and offering solutions to enhance their experience and drive their success. • Customer Success Planning: Collaborate with customers to develop and execute customized success plans based on their specific goals and objectives. Setting measurable milestones, tracking progress, and continuously evaluating and optimizing strategies. • Upselling and Cross-selling: Identify opportunities to expand the customer relationship and drive revenue growth. This may involve identifying additional products or services that align with the customer\'s needs and presenting them as valuable opportunities for their business. • Customer Advocacy: Act as the voice of the customer within the company, advocating for their needs and ensuring their feedback is heard. This involves collaborating with internal teams to address customer concerns, influence product enhancements, and drive overall customer satisfaction. • Data Analysis and Reporting: Analyze customer data and usage patterns to identify trends, gather insights, and make data-driven recommendations for improving the customer experience. Generating reports, conducting customer surveys, and tracking KPI

Education

• University of Madras

  Bachelor of Business Administration (BBA)

  1998 — 2001

• National Institute of Business Management

  Master of Business Administration (MBA)

  2008 — 2009

Skills

• Outsourcing
• Event Management
• Mis
• Employee Engagement
• Asset Management
• Bpo
• House Keeping
• Facilities Management
• Vendor Management
• Inventory Management
• Customer Satisfaction
• Public Relations
• Procurement
• Office Administration
• Transportation
• Operations Management
• Project Planning
• People Management
• Cafeteria Management
• Team Management
• Process Improvement