Ravi Kumar P
Junior Support Engineer-L1 | B.E, MTech in Computer Science & Engineering |
- Role
- Junior Support Engineer - L1 at UnifyCX
- Location
- Mysuru, IN
- LinkedIn followers
- 500 followers
About Ravi Kumar P
Junior Technical Operations Engineer with hands-on experience in Linux, hosting…
Experience
Junior Support Engineer - L1
Oct 2024 — Present · Mysuru, IN
Troubleshot a wide range of technical and non-technical issues related to web hosting services via chats and emails, ensuring timely resolution and customer satisfaction.> Escalated complex cases to higher support levels when necessary, while efficiently handling Level 1 technical support.> Hands-on experience with SSH commands, Shared Web Hosting plans, WordPress website creation, SSL installation, and email client configuration.> Managed MySQL databases using phpMyAdmin and the MySQL client for backups, queries, and troubleshooting.> Possess strong knowledge of mail servers, with expertise in diagnosing and resolving both incoming and outgoing email issues.> Proficient in using Jira Service Desk, Confluence, and Pega CRM for ticket management, documentation, and workflow optimization.
Education
Anusha Vidyashala High School
High School
Vidyavardhaka College of Engineering
Master of Technology - MTech
Vidyavardhaka College of Engineering
Bachelor of Engineering - BE
D. Banumiah's Polytechnic
Diploma
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