Ravi Kumar

About Ravi Kumar

A ITIL Expert Professional with 13 years of total work experience in Service management for different firms including Retail, banking and IT shared services Industry.Experienced in Service and Project Management areas with a demonstrated history of working in the information technology and services industry. Certified ITIL v3 Expert, PRINCE2 Practitioner Certified and Certified Scrum Master (CSM)Key Focus area:IT Service Management and Governance framework and processes.Assist with the development and maintenance of service management modules and methodologies.Align with business areas to identify, review and communicate key controls for mitigating risk.IT Service Management Audit, SLA AdherenceStrong experience and detailed understanding of process frame works as per the technology and core business functions ( Retail, banking, IT Shared services) and compliance management of both process or methods.Project Management Office (PMO functions), Have handled large to medium project in Global delivery and Off shore modelsExtensive knowledge in Auditing service management process, Delivery management skills and SLA Maintenance

Experience

1. Advisor

   Dell Technologies

   Jan 2019 — Present · Bangalore, IN

Education

• Sikkim University

  BSC, Information Technology

  2013 — 2016

• Bangalore University

  Diploma, Electronics and Telecommunications

  2000 — 2003

Skills

• Cross-Functional Team Leadership
• Sdlc
• Itil
• Management
• Process Improvement
• Project Management
• Business Process
• Testing
• Sharepoint
• Release Management
• Infrastructure
• IT Service Management
• Change Management
• Incident Management
• Service Delivery
• Service Management