Ravi Kumar

About Ravi Kumar

As a seasoned Client Success Manager with over 8 years of experience across client management, service operations, and business development, I am passionate about driving customer satisfaction and delivering measurable outcomes. Currently, at BarRaiser, I lead efforts to transform the way companies hire top technical talent through our AI-powered recruitment solutions. My expertise lies in building strong, long-lasting client relationships, providing data-driven insights, and optimizing recruitment processes to help businesses scale efficiently.With prior experience at RIVIGO and Magicpin, I’ve honed my skills in partner management, process improvement, and client advocacy. Whether it’s helping clients meet critical hiring goals, resolving complex service challenges, or improving customer satisfaction (CSAT), my approach is focused on understanding the client\'s needs and delivering tailored solutions.Key Highlights of My Career:BarRaiser: As a Client Success Manager, I’ve been instrumental in onboarding and retaining key accounts, collaborating with internal teams to deliver customized hiring solutions, and ensuring a seamless experience for our clients.RIVIGO: Managed high-priority client accounts, leading productivity improvements, capacity planning, and end-to-end resolution of service queries, contributing to increased customer satisfaction.Magicpin: Spearheaded business development efforts, onboarded over 30 merchants in less than two months, and handled account management for more than 50+ merchants.I hold an MBA with a dual specialization in Marketing and HR, which has empowered me to bring a strategic, data-informed approach to my client success roles.

Experience

1. Client Success Manager

   Barraiser

   Mar 2023 — Present · Bengaluru, IN

   At BarRaiser, we are transforming how companies hire top talent by providing expert-driven, unbiased technical interview services. Our AI-driven platform ensures that every candidate is evaluated fairly and thoroughly, helping companies to build diverse, high-quality teams efficiently.Key Responsibilities: Act as the primary point of contact for key accounts, ensuring clients are satisfied and their recruitment needs are met. Develop and maintain strong relationships with stakeholders, understanding their unique hiring challenges and requirements. Offering training and continuous support on BarRaiser’s platform to ensure a seamless experience. Collaborate with internal teams (Sales, Operations, and Tech) to deliver customized solutions and address client feedback. Provide data-driven insights and recommendations to improve clients\' technical recruitment processes and outcomes. Monitor account health and proactively resolve any issues, ensuring high client retention and satisfaction. Track and report on client success metrics, helping to optimize our service and identify areas for growth.

Education

• Madan Mohan Malaviya University of Technology

  Master of Business Administration (MBA), MARKETING & HR, "dual specialization"

  2013 — 2015

• IMS NOIDA

  Bachelor of Business Administration (BBA)

  2010 — 2013