Ravi Kumar
Technical Operations Manager, IT Service Delivery, Customer Service Specialist, Problem|Change Manager, ITIL| SCJP | SCRUM| Agilist
- Role
- Assistant Vice President at NatWest Group
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ravi Kumar
10 years IT experience in TCS as Technical operations manager & Project manager with wide experience on IT production operations like problem management, incident management, release/change/deployment management, team management (40 Associates), Access management, tools onboarding Backlog/KPI Management, client/escalation management, recruitments at organization/ project level with technical skills in Oracle/Unix/GITHUB and various tools (Geneos/Control-M/uDeploy/CyberArk/BPM/JIRA/Confluence/WINSCP/Putty/BMC Remedy/Toad, Sql developer, service now, Access provisioning tools)including 3+ years onsite (Germany/UK) for leading Europe bank (Deutsche Bank AG). ITIL/SCJP/SCRUM Agilist. Good domain knowledge in Banking specifically in Credit Risk and Compliance. Vertical owner and client service manager as designated by client including vendor management.
Experience
Assistant Vice President
Jun 2023 — Present · Gurugram, IN
Education
Delhi Public School, Ranchi
HSC
2005 — 2007
Yeshwantrao Chavan College of Engineering - YCCE
Bachelor of Engineering - BE, Information Technology
2007 — 2011
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