Ravi Kishor
Bilingual (Japanese) Technical Support Consultant
- Role
- Senior Process Associate at Tata Consultancy Services
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Ravi Kishor
8 years of experience in Manual software testing, Project Accounting, Translation and Client support in Japanese language.
Experience
Senior Process Associate
Jan 2015 — Present
Hands on Experience for SAP HANA Installation SAP HANA administration from SAP HANA Studio Hands on Experience on SAP HANA Update Knowledge on SAP HANA Architecture & sizing SAP HANA Performance Configuration & Monitoring Knowledge on High Availability, DR & Scale-out Scenarios Knowledge on SAP HANA MDC architecture & basic activities Knowledge on SAP HANA Replication & Smart Data Integration Handling language translations/interpretations Translate Japanese incident service request tickets in to English and English in to Japanese. Communicating with the customer in Japanese language. Creating the ticket, analyzing queries received from Japanese customers. Providing bilingual solution to the ticket Meeting prescribed IRT and SLAs. Preparing reports and maintaining the Ticket status tracker. Resolving defects as part of Local and Global UAas a Bilingual Support Consultant in SAP ECC 6.0 environment
Education
Delhi University
Bachelor's degree, Political Science and Government
2007 — 2010
Mosai Institute of Japanese language
Advance Diploma in Japanese language
2008 — 2010
Skills
- Manual Testing
- Testing
- Regression Testing
- Quality Assurance
- Test Planning
- Test Cases
- Sql
- Requirements Analysis
- Software Quality Assurance
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