Ravi K

About Ravi K

As a seasoned product manager with over 5 years of experience, I bring a unique blend of expertise and passion to the B2B SaaS. Throughout my career, I have developed a deep understanding of what it takes to build and deliver successful products that solve real-world problems for businesses. As a product manager at Saleshandy, I have honed my skills in product development, driving cross-functional teams to achieve common goals and creating solutions that meet the needs of both customers and the business. My previous experience as a head of customer support and customer success manager has given me a deep appreciation for customer-centricity and a relentless focus on solving customer problems. I am a product enthusiast, constantly seeking new and innovative solutions to drive growth and create value for businesses. I have a natural talent for breaking down complex problems into manageable pieces. My strong communication and leadership skills allow me to bring cross-functional teams together to develop and execute solutions. At Saleshandy, I drive product strategy, conduct market research, and work closely with development teams to bring new products to market. I am also deeply involved in the customer experience, using customer feedback and data to refine and improve our products continually. In short, I am a highly motivated and results-driven product manager passionate about creating solutions that solve big problems and drive business success. I am excited to continue growing my skills and making a positive impact in the B2B SaaS industry.

Experience

1. Senior Product Manager

   Paytm

   Jul 2024 — Oct 2025

2. Product Manager

   Saleshandy

   Sep 2021 — Jun 2024

3. Head Of Customer Support

   Saleshandy

   Jan 2020 — Jan 2022

4. Customer Success Manager

   SalesHandy

   Oct 2018 — Dec 2019

5. Sr Executive

   Vodafone

   May 2018 — Oct 2018

6. Client Service Representative

   Medusind Solutions India Pvt. Ltd.

   Jul 2015 — Apr 2017

Education

• Indira Gandhi National Open University

  Bachelor's in Computer Application · Computer Technology/Computer Systems Technology

  2022 — 2025

Skills

• Fintech
• User Experience (UX)
• User Personas
• Financial Services
• Business Analytics
• Product Operations
• Strategy
• Project Management
• Software as a Service (Saas)
• Go-to-Market Strategy
• Sql
• Data Analysis
• Customer Retention
• Coaching
• People Management
• Technical Support
• Customer Relationship Management (Crm)
• Wireframing
• Positioning (Marketing)
• Product Strategy
• Communication
• Product Design
• Analytical Skills
• Product Management
• Problem Solving
• Customer Service
• Sales
• Medical Billing
• Microsoft Office
• Customer Support
• Microsoft Excel
• Customer Satisfaction
• Team Leadership
• Microsoft Word
• Customer Engagement
• Team Building
• Management
• Time Management
• Customer Service Management
• Leadership