Ravi Gupta
Delivery Ops Team Lead | Intune | Autopilot | EUC | Imaging | MECM | Motivator | Book Reader | Enthusiastic runner and fitness freak | Hustler
- Role
- Delivery Operations Team Lead at Accenture in India
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Ravi Gupta
Experienced Information Technology Analyst with a demonstrated history of working in the information technology and services industry. Skilled in Technical Support in End User Computing. Strong information technology professional with a Master of Business Administration - MBA focused in Information Technology Project Management from Welingkar Institute of Management.
Experience
Delivery Operations Team Lead
Oct 2024 — Present · Mumbai, IN
Windows device patching through MECM and Intune.•Managing Microsoft Intune managed devices, configuration profiles/policies and assisting regional IT teams in windows autopilot issues.•Overseeing software deployments and collaboration with Software allocation team for smooth end user requirement.•Maintaining SLA adherence via ServiceNow ticketing.•Guiding and mentoring team to deliver consistent results.•Creating required SOP, KB articles and Runbooks. Maintaining its version updates.
Education
Welingkar’s Institute
Postgraduate Degree, Business Administration and Management, General
Ramanand Arya D.A.V. College
Bachelor of Commerce (B.Com.), Business/Commerce, General
2005 — 2010
University of Mumbai
Bachelor of Commerce
Jetking Infotrain
JCHNP (Jetking Certified Hardware & Networking Professional), Hardware and Networking
2008 — 2009
Dayanand Vedic Vidyalaya Hindi High School
SSC, SSC
2002 — 2005
Welingkar Institute of Management
Master of Business Administration - MBA, Information Technology Project Management
2016 — 2018
Skills
- Troubleshooting
- IT Operations
- Technical Support
- Dns
- Active Directory
- Windows Server
- Ccna
- Tcp/Ip
- Operating Systems
- Dhcp
- Citrix
- IT Service Management
- System Administration
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.