Ravi Chauhan
Remote Support Desk Executive - L2 - IBM Noida ll Microsoft Certified: Azure Administrator Associate
- Role
- Remote Support Desk Executive - L2 at IBM
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Ravi Chauhan
Experienced Desktop Support Engineer with a demonstrated history of working in the computer software industry. Skilled in Peripherals, Troubleshooting, Windows 7, Technical Support, and Laptops. Strong information technology professional with a jetking certified hardware and Networking + CLOUD V1 focused in Computer/Information Technology Administration and Management from JCHNE course from Jetking Hussainganj Lucknow.
Experience
Remote Support Desk Executive - L2
Apr 2025 — Present · Noida, IN
Equipped to handle more complex technical issues that L1 support cannot resolve. This involves in-depth investigation, root cause analysis, and utilizing specialized knowledge and tools.Change Implementation & Management:implement configuration changes, system upgrades, and feature enhancements as needed, following established procedures.Proactive Problem Solving:work to identify and resolve potential issues before they escalate, contributing to overall system stability and user satisfaction.Training and Assistance:In some cases, L2 support engineers may provide advanced training and assistance to users on system functionalities or application usage.
Education
JCHNE course from Jetking Lucknow
Jetking Certified Hardware and Networking + CLOUD V1, Computer/Information Technology Administration and Management
Kanpur University, India
Bachelor of Science - BS, Mathematics
2014 — 2016
NATIONAL INSTITUTE OF ELECTRONICS & INFORMATION TECHNOLOGY (NIELIT)
O level, Computer Technology/Computer Systems Technology
2015 — 2016
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